Frequently Asked Questions

To create the best possible care schedule for your plants, we use sophisticated AI technology, which takes into account factors like season, temperature, lighting, humidity, hemisphere, plant toxicity, hardiness zone, hibernation period, and others.

The app automatically sorts your plants in the library by their upcoming care needs. We will send you a push notification when it’s time to attend to your greenie. This way, you’ll never miss a care task!

To update your plant care schedule, follow these steps: - Go to My Plants; - Select the plant you want to update information on; - Make the necessary changes.

If you can’t find a plant in the search menu, ensure you’ve spelled the name correctly. Try searching using the plant’s scientific name as well. If that doesn’t help, click the Request Plant button, and we’ll add it to our list for future updates. Please keep in mind that our experts will need to prepare a detailed care guide for your greenie, so this may take some time.

Our service automatically adjusts your care plan according to your hemisphere. You can also manually set your hemisphere by scrolling down to Care Plan Data and choosing your hemisphere.

Leave us a comment and we’ll update the service according to your preferences. We value your feedback and strive to enhance our service based on your preferences!

To switch to grid view, first add at least one plant to your space. Once you’ve done that, you can change the view mode to grid in the upper right corner.

Contact us using the feedback form or email us at support@plantin.xyz, and we’ll do our best to assist you!

The Light Meter helps you find the best lighting conditions for your plant. Different plants have varying light needs. To determine what your plant requires, simply point your camera at it, and our system will recommend the ideal light level for your plant.

If your plant is showing signs of distress, we can help identify the issue. Simply take a picture of your plant, and our AI technology will diagnose the problem. You'll also receive a guide to help restore your plant's health. For more complex cases, we recommend using the Botanist Help feature to consult with a live expert.

If you complete a short quiz, we can help you determine how much water your plant needs. You'll also receive timely reminders about when and how to water your plant.

To rename your plant: - Go to My Plants; - Click on the plant you want to rename; - Click on Settings; - Change your plant’s name.

To delete a plant: - Go to My Plants; - Select the plant you want to delete; - Click on Settings; - Click Remove this plant. Keep in mind that this action cannot be undone. Once you remove the plant, all its history will be deleted from your account.

‘Retiring’ a plant means removing it from your care schedule while preserving its care history. To retire a plant: - Go to My Plants; - Select the plant you want to retire; - Click on Settings; - Click Retire plant. You can return the plant to your care guide at any time. To do this: - Go to My Plants; - Select the plant you want to return; - Click Return this plant.

The Botanist Help feature connects you with a professional botanist to assist with any plant-related questions or issues. Simply describe your problem, attach a few images, and submit your request. We’ll then match you with a specialist who will provide a tailored solution.

In your personal account (under the Healthcare section), you will find the Botanist Help feature. Simply click on the Ask the Botanist button, complete the form, and submit the payment. You will receive your solution in no time!

Our botanists are professionals with degrees in botany, plant science, plant biology, or general biology. Each botanist undergoes a thorough screening process to ensure you receive the highest quality assistance.

You can change your email in your profile settings. - Go to Menu; - Click on Settings; - Change your email address. Please note that the new email address should be unique and not taken by other users.

To change your password: - Go to Menu; - Click on Settings; - Change your password.

To change your name: - Go to Menu; - Click on Settings; - Enter your new name and save the changes.

To manage your notifications: - Go to Menu; - Click on Settings; - Select Notifications; - Choose which notifications you’d like to receive.

With a premium subscription, you receive: - A personalized care journal with notifications about all care requirements; - Ad-free access to our blog; - Free unlimited use of the Light Meter feature; - Free unlimited use of the Watering Calculator feature; - Free unlimited use of the Diagnose Disease feature; - Free unlimited use of the Plant Identifier feature; - Unlimited care guides for any plant.

Registering a Plantin account ensures that all your plant data, including personalized care instructions, subscriptions, and season passes are securely stored. In other words, if you upgrade your device or switch to a different operating system, you can still log in and access the app with all your information intact.

To transfer your plants, first make sure you have an account on your old device. If you don’t, create one. Once your account is set up, log in on your new device using the same credentials, and your plant data will automatically sync across both devices.

To use the ‘Gift Premium’ feature, ensure that your friend’s device is running IOS version 5.7.1 (or later) or Android version 2.22.0 (or later).